Effective Date: 7th April 2025
Last Updated: 7th April 2025
Parcel Relay (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website, mobile app, or delivery services.

1. What Information We Collect
We may collect and process the following types of personal information:

• Identity Data: Full name, delivery address, email address, phone number.

• Delivery Data: Tracking numbers, delivery schedules, parcel information.

• Account Data: Login credentials, preferences, communication history.

• Payment Data: Payment details (processed securely via third-party providers).
   

2. How We Use Your Information
We use your data to:

• Provide and manage parcel holding and re-delivery services

• Communicate with you about deliveries or service updates

• Improve our website, services, and customer experience

• Maintain security, prevent fraud, and comply with legal obligations

• Send occasional marketing (with your consent)
   

3. Sharing Your Information
We do not sell your personal data. We only share your information with:

• Our internal team and delivery staff

• Trusted service providers (e.g. couriers, payment processors, IT support)

• Legal authorities when required by law
   

4. How We Store & Protect Your Information
We store your data securely using encrypted systems and follow best practices to protect against unauthorised access. Access is restricted to staff who need it to perform their duties.

5. Your Rights (UK GDPR)
You have the right to:

• Access or request a copy of your personal data

• Correct inaccurate data

• Request data deletion ("right to be forgotten")

• Object to or restrict processing

• Withdraw consent at any time

• File a complaint with the Information Commissioner’s Office (ICO)

To exercise any of your rights, contact us at: hello@parcelrelay.co.uk

6. Cookies & Analytics
We may use cookies to improve user experience, track site usage, and personalise content. You can disable cookies in your browser settings.

7. Third-Party Links
Our website or app may contain links to third-party websites. We are not responsible for their content or privacy practices.

8. Changes to This Policy
We may update this Privacy Policy occasionally. The latest version will always be posted on our website.

9. Contact Us
If you have any questions about this policy or how we use your data, contact us at:
📧 hello@parcelrelay.co.uk