Accessibility Statement

Effective Date: 7 April 2025

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Parcel Relay is committed to ensuring digital accessibility for everyone, including people with disabilities. We aim to make our website, mobile app, and services usable and accessible to the widest possible audience, regardless of ability or technology.

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Our Commitment

We strive to:

• Design and maintain our digital platforms in line with Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.

• Provide alternative text for all meaningful images.

• Ensure all text is readable and clear with sufficient contrast.

• Support keyboard-only navigation and screen reader compatibility.

• Avoid the use of flashing content that may cause seizures or discomfort.

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Continuous Improvement

We are continually working to improve the accessibility of our services. This includes:

• Regular testing and audits.

• Gathering feedback from users.

• Making ongoing updates based on best practices and customer needs.

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If You Need Assistance

If you encounter any issues or need help accessing any part of our website or service, we’re here to help.

You can contact us via:

📧 hello@parcelrelay.co.uk
📍 Unit 6, 5 Clockhouse Avenue, Barking, IG11 7PS

We aim to respond to all accessibility enquiries within 3 business days.